9mobile Abhores Unethical Practices, Indolence –CEO

9mobile has restated its unwavering commitment to integrity and best practices as gold standards across its operations, so says the Chief Executive Officer of the company, Boye Olusanya. 

Olusanya’s comments were coming against the background of insinuations the company was giving rein to unethical practices and indolence.

According to Olusanya, 9mobile continuously reviews its internal control and processes to protect the business as well as the interests of other stakeholders by ensuring fraudulent activities that can potentially harm its operations are kept under check.

Responding to enquiries regarding an incident in Kwara State, in which a Retail Advisor in one of the telco’s experience centres, was implicated in a fraud that was carried out via a compromise of its 'WIN CASH' application,” he  stated the incident happened in 2016 and the company invited the police to investigate the matter.

He affirmed the company's zero -tolerance for unethical practices saying management has consistently dealt with all forms of malfeasance amongst its agents and staff as part of proactive measures to stem sharp practices.

"At 9mobile, we frown at indolence whilst encouraging maximum productivity, which comes with rewards. 9mobile has zero-tolerance for all forms of unethical and fraudulent activities. In the rare instance that such occurs, we come down very hard on the culprits in line with due process," he said.  According to him: "Nine staff were initially involved but only one was found wanting; the implicated staff was handed over to the Police to conduct their investigation.”

Reacting to the import on subscribers, Olusanya noted that it was an internal issue and no customer was affected in any way. 9mobile’s primary focus remains superior customer experience, as such we ensure effective security features on all applications and go the extra mile in ensuring safety and security at all times." he said.

Amidst the ongoing acquisition process, 9mobile has continued to delight its subscribers with innovative and pocket-friendly packages.  Preferred bidder, Teleology Holdings recently acquired the telco, after paying the mandatory $50million non-refundable deposit, a day before the deadline.  Telecom regulator, the Nigerian Communications Commission is yet to make an official announcement on the acquisition.

Most recently, 9mobile was rated as Nigeria's No. 1 Mobile Network Operator with clearest voice quality and overall best telco by P3 Communications, the largest European and international leader in mobile telecoms benchmarking.

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